Houghton Chemical routinely receives customer feedback. Here is one such example:

"This a note of thanks to Bruce and all the good folks at Houghton. Yesterday my wife, Lisa, and I came out of the house in the afternoon to start shoveling only to find two fellows from Houghton out in front of our house helping shovel away the huge snow piles. Both gentlemen were enthusiastic and cheerful and a tremendous help. We are extremely grateful for the help that they brought to our neighborhood. I'm familiar with Houghton's generosity from my work on the governing board of the Gardner Pilot Academy. Your dedication to the causes that you support and your involvement in the community is truly inspirational and one of the many things that make Allston, and our country, such a great place to live. Thank you all from the bottom of our hearts."